When a piece goes missing

Missing spinner, crushed box, wrong game? Here is who to ask.

The box arrived damaged

Start a return or replacement in your order at the partner store. Photos of the box help.

A piece is missing

Contact the partner store through your order first. For a single lost piece after months of play, the manufacturer's customer service may be able to help.

It was the wrong game

Use the return option in your order at the partner store; return windows and conditions are shown there.

It was a gift

Gift returns are handled by the partner store as well; the gift receipt or order details are needed.

This catalog does not hold stock or take payments, so we cannot issue refunds directly, but we are happy to point you in the right direction.